Terms of use
These terms are maintained by Funfinity and apply to visits and card use at the venue.
01Entry and supervision
Children must be accompanied by a responsible adult who remains on site for the duration of the visit. Staff may refuse entry or end a session where behaviour puts other guests at risk.
02Age, height and safety rules
Each attraction lists its age guidance and, where relevant, a minimum height. These limits exist for safety and are enforced by floor staff. Grip socks are required in play zones.
03Funfinity cards and credits
Credits loaded onto a Funfinity card are a play currency for use inside the venue. They are not money, do not earn interest, and are not exchangeable for cash. Cards remain the property of Funfinity and may be blocked if misused.
04Lost or damaged cards
Report a lost card as soon as possible so the balance can be blocked. Replacement of a card and transfer of a remaining balance is at the counter team's discretion once the account is verified.
05Bookings and parties
Party and group bookings are confirmed by the venue team. Any deposit, timing and cancellation terms are given at the time of booking.
06Photography
Funfinity may photograph or film general activity in the venue for its own promotion. Tell a member of staff if you do not wish to appear and we will accommodate it.
07Liability
Play carries inherent risk. Funfinity maintains its equipment and supervises its zones, but guests use attractions at their own risk and must follow posted rules and staff instructions.
08Contact
Questions about these terms can be raised with the venue team using the details on the contact page.