Refund policy
This policy is maintained by Funfinity and describes current practice at the venue.
01Play sessions
Entry and play sessions are non-refundable once a session has started. If a zone closes during your visit, speak to the floor team and they will arrange a replacement session.
02Card top-ups
Credits loaded onto a Funfinity card are a play currency and are not refundable for cash. Where a top-up was taken in error, the counter team can correct the card balance the same day.
03Shop items
Unused shop items in original packaging can be exchanged or refunded at the counter within 7 days of collection, with proof of purchase.
04Parties
Party deposits and cancellation terms are set at the time of booking and confirmed in writing by the venue team.
05How to request
Bring your receipt or the registered phone number to the counter. Refunds are returned to the original payment method where possible.